Frequently asked questions.
What is your cancellation policy?
Please note that Workshops are non-refundable, but can be rescheduled at your request to a different date subject to at least 5 days notice being given. If you would like to change your nominated Workshop to a different one, it will be possible subject to the minimum 5 days notice being provided.
If we are required to cancel any Workshop that you have pre-paid, we shall provide you with a full refund and/or offer you an alternative time/date where you can re-book and attend in the future. [Please also see ‘Weather Policy’].
How can I make a booking?
All Workshops and Tours can be booked via the nominated section on our website. We will advise you either at the time of booking, or immediately thereafter if there is an issue with availability of places for your nominated date/time.
All major credit cards (except American Express) are accepted.
Is there an age limit?
We do ask that any child under the age of 14 be accompanied by a paying adult. As our workshops are designed to be fun learning experiences, we do welcome all young adults to participate and seek to enjoy photography from an early age.
What level of competence is needed?
As all of our Workshops are limited to small-sized groups of 6 – 10 people, this ensures that there is enough time for one-to-one interaction and feedback. We therefore welcome beginners through to advanced photographers, as we feel that there is something new to be discovered at each location on every Workshop.
Do you personally run all the workshops?
We certainly do run and attend all nominated Workshops. It is our aim to work closely with every attendee and provide direct feedback and support.
Where are the classroom based workshops held?
Unless otherwise specified, our Workshops are held at either of two locations; they are in the Melbourne CBD and also at Ringwood. The details for each of these are as follows:
Are the courses taught using a specific type or brand of camera?
Not at all! You are welcome to attend with any brand of camera, as we have a broad knowledge of all the major models which allows us to help you identify the optimal settings that are best-suited for the specific workshop you are attending.
What do I need to bring with me?
Naturally you will need to bring your camera and lenses, loaded with a fully charged battery (or two!) and a clear memory card. For each workshop a full outline is provided on booking, detailing the workshop specific requirements such as a tripod or laptop with image editing software pre-loaded prior to attendance.
What is the difference between a Workshop and a Tour?
A photography Workshop may be a 3 – 4 hour walk that focuses on specific elements such as the location portrait or architectural photography, all while learning how to achieve the best results from your personal camera.
Additionally, we offer ½ and full-day Workshops that combine class-based elements with some location photography, enabling us to practice and then critique the new skills that have been acquired over the day. Each Workshop has an overview outlining the location and structure of the class, along with what items to bring with you on the day.
A Tour is a location based workshop which offers us the opportunity to fully immerse ourselves in our photographic learning over a period of 3 or more days, make new friends and experience the joy that comes from traveling to new destinations. To learn something new, it is often helpful to see something new!
What level of fitness is required?
Half day walking Workshops are not designed to be overly strenuous or taxing, however you should be comfortable in being able to walk steadily for 3 – 4 hours with occasional short breaks.
Please ensure you wear appropriate footwear for the intended location, and that you are able to carry your own camera equipment for the duration of that workshop.
Should you have any concerns relating to fitness or disability, please do not hesitate to contact us prior to the event and we can chat about any potential concerns you may have.
What happens if it rains?
Clearly, we are unable to predict any weather conditions in advance – especially in Melbourne! Whilst we do plan each Workshop to be held at the optimal time of year in relation to the seasons, it best for you to always have warm and wet-weather clothing on-hand if it is required for that day.
Every attempt to ensure each Workshop proceeds as planned on its nominated date will be taken, but in the event that we need to re-schedule due to unforeseen circumstances such as bad weather, then we shall offer you:
1) a transfer-ticket for a revised date for the same Workshop, or
2) a voucher for another Workshop at any time in the future, to the same value as the one you purchased originally,
3) or ultimately a full refund if neither of the above options are workable.